Specialized workflows
Your jobs follow steps, approvals or safety checks the product's job flow doesn't have, so the real process lives in texts and spreadsheets.
Field service software
Custom field service software built around your workflow
Field apps, offline workflows, work-order management, and integrations designed around how your maintenance business actually operates.
30-min call · no pitch · we'll say so if off-the-shelf fits better
Usually a good fit if
- You maintain sites for many clients, each with their own rules
- Technicians work in basements, rooftops or remote sites with weak signal
- Clients want photos, checklists and reports in their own format
- Your office types the same job into two or more systems
- Subcontractors do part of the work and the paperwork lags behind
Off-the-shelf limits
Where standard field service software falls short
Established field service management products handle scheduling, dispatch, quoting and invoicing well, and for most contractors buying one is the right call. They're built for a vendor's typical customer, though. Gaps show up when your work is shaped by your clients' systems and rules rather than your own.
Each customer's reporting
One client wants before-and-after photos on their form, another a signed checklist, another a monthly summary. Packaged reports rarely match them all.
Multiple client portals
Work arrives through ServiceChannel, Corrigo and email. Many tools connect to one portal, if any, so the office retypes the rest.
Offline field work
Many field apps work offline only in part, for example only for jobs already downloaded or for a short list of actions.
Custom integrations
Your accounting, payroll, inventory or client systems need data the product doesn't send, or sends in the wrong shape.
Technician-specific needs
Crews need the screens, fields and checklists for the work they actually do, not every option built for every trade.
Comparing packaged products first? Our guide covers prices, offline limits and portal connections. Facilities management software: options and real costs
What we build
Field service app development for maintenance operations
We build the parts your current tools don't cover, from a single field app to a connected office and field system. Every piece is designed around your jobs, your clients and your crews.
Offline-first mobile apps
Field service mobile apps that keep the job, checklists and photos on the phone, so technicians can finish the work without reliable signal.
Work order management
Your job workflows, assignments and statuses, with the documentation each client requires built in before a job can close.
Technician reporting
Photos, forms, timestamps, notes and completion records, captured the same way on every job.
Data synchronization
Offline queues, upload recovery, conflict rules and sync status, so the office can trust what arrives from the field.
Software integrations
Connections between your field app, internal tools and outside platforms, where each platform's API and your client's approval allow it.
Reporting and dashboards
One view of work orders across customers and locations, and client reports generated from field data instead of rebuilt by hand.
Where this comes from
We built the office and field software for a company that maintains telecommunications sites and commercial properties: work orders, technician and subcontractor assignments, an offline mobile app, photo evidence, timestamped documentation and admin reporting. That's one delivered project, not a long client list.
Offline
How an offline field service app works
A cloud system keeps its records on a server. A field app only works without signal if it's built to keep work on the phone and send it later. Here's what that means in practice:
- 01
The job is saved on the phone
Assigned jobs, site details and checklists download to the device ahead of time, so they open with no connection.
- 02
Work continues without signal
Technicians fill in forms, add notes and take photos as normal. Each entry is saved on the phone straight away.
- 03
Changes wait in a queue
Every change is lined up in order, with the time it was made, until the phone can reach the server.
- 04
Sync when signal returns
When the connection comes back, the app sends the queue on its own. Technicians can see what's still waiting.
- 05
Photo uploads pick up again
Photos are large and connections drop. Uploads that fail are retried, so one bad connection doesn't mean retaking the photo.
- 06
Clear rules for conflicts
If the office and the technician change the same job, agreed rules decide what happens, or the conflict is flagged for someone to review.
- 07
No duplicate submissions
Each change carries its own ID, so if it's sent twice after a dropped connection, it's only recorded once.
What offline can't promise
No offline system makes data loss impossible. A phone can be lost, broken, wiped or run out of storage before it syncs, and some actions, like checking a portal for new work, need a connection. Good design shrinks those risks: showing what hasn't synced, warning before sign-out, and syncing as soon as it can. We'll agree up front exactly what must work offline.
Illustrative example
One job, start to finish, with no signal on site
This is an example of a system we can build, not a specific client's project.
- 1OnlineOnline:
Work is assigned
The office assigns the job. It downloads to the technician's phone with the site details and that client's checklist.
- 2OnlineOnline:
Travel to site
The technician heads out. The job is already on the phone.
- 3No signalNo signal:
Open the job with no signal
In a plant room or on a rooftop, the job, history and checklist still open.
- 4No signalNo signal:
Capture the work
Before and after photos, notes and the client's required forms, each tied to this job and step.
- 5No signalNo signal:
Saved on the phone
Every change is stored on the device and queued, with its time.
- 6Back onlineBack online:
Sync when signal returns
Eligible updates and photos upload on their own. Anything that fails is retried.
- 7Back onlineBack online:
Office review
Office staff see the completed job, photos and forms, ready to review, report and invoice.
Custom or off-the-shelf
When an existing product is enough, and when it isn't
An existing product is probably enough for
- Standard scheduling and calendars
- Basic dispatching to your own technicians
- Simple quoting and invoicing
- Common mobile forms and checklists
- Getting running in weeks, not months
Custom development may be justified for
- Specialized workflows the product can't model
- Complex integrations across client and internal systems
- Unusual or client-specific reporting requirements
- Offline-first field operations
- Work arriving from multiple client systems
- Requirements no available product supports
Often the answer is in between: keep your field service software and add an integration, or a field app for the part it doesn't cover. We'll tell you which on the call.
How we work
Our development approach
- 1
Understand the problem
On a call, you walk us through how jobs move today: where work comes from, who does it, and what clients need back.
- 2
Review existing options
We check what your current tools, their integrations and off-the-shelf products can already do before suggesting anything new.
- 3
Find the smallest useful fix
An integration, an automation, an extension or a custom app, whichever solves the problem with the least new software.
- 4
Define the deliverables
You get a short written proposal with a fixed scope, timeline and price, broken into deliverables.
- 5
Build and test in steps
Regular updates as each deliverable lands, tested with the phone offline as well as online.
- 6
Improve from feedback
Changes based on how your crews and office use it. Ongoing work is optional, and you own the code.
Pricing
How pricing works
We price by deliverable, not by the hour. Each piece of work is a defined deliverable, sized by how much it involves. These are base prices per deliverable:
- A field app is made of many deliverables, so these aren't the price of an app.
- Prices rise with complexity: more user roles, locations, permissions, integrations, reporting and security needs.
- After a call, you get a written proposal with a fixed price for your scope.
- Small
- From $250
- One contained change, usually affecting a single screen, workflow, or simple piece of logic. Little to no integration work.
- Medium
- From $500
- A complete standalone feature, usually involving a few UI elements plus basic database or business logic.
- Large
- From $1,000
- A substantial feature touching multiple screens, workflows, permissions, data models, or external services.
- Grande
- From $2,000
- A major module or system-level feature involving several interconnected parts, complex logic, significant integration, or multiple user roles.
Related reading
Guides and tools for maintenance contractors
Facilities management software in 2026: options, costs and when to go custom
Compare CMMS and field service products by buyer type, with verified prices, offline limits and a requirements checklist.
Read the guide →How contractors manage work orders across client portals
ServiceChannel, Corrigo and email side by side, and the options for getting their work into one place.
Read the guide →Multi-site maintenance admin cost & ROI calculator
For contractors serving many client locations: estimate the office hours spent re-keying portal work orders, reporting and invoicing, and what a change would need to save. It measures admin time, not app development costs.
Open the calculator →Need field software that works the way your business does?
Tell us what your team is struggling with. We'll help determine whether existing software, an integration, or a custom application makes the most sense.